1. When we refund
There is no money-back guarantee on hosting, VPS, email or WhatsApp API plans. If we can't deliver something you've paid for — for example, a domain that turns out to be unavailable when we register it — we refund that payment in full.
2. Non-refundable items
Domain registrations and transfers are non-refundable once processed, because registry fees are charged immediately. Certain add-ons (e.g. premium SSL) may be non-refundable; this is noted at checkout.
3. How refunds are issued
Approved refunds are returned to your original payment method (UPI, card, or netbanking) and a credit note is issued for GST purposes. Processing typically takes 5–10 business days.
4. How to request
Email contact@hostmentor.com or message us on WhatsApp at +91 93636 38321. We'll confirm eligibility and process your refund promptly.